I explained my situation with my faulty device and the rep was patient and walked me through some steps to solve my problem. Also, they’re super polite and they listen to you. First of all, I loved that the customer service reps weren’t bots (there were typos). So I decided to take matters into my own hands and contact Fitbit’s online help chat. All solutions basically asked the user to reset the tracker and it should work. I felt somewhat relieved, since there must be a solution with so many others experiencing the same problem. This was a widespread problem that not only was found in the Alta model, but others as well. I then came across numerous users that posted on Fitbit’s help forum with similar issues. Yea alright, I earned the right to panic now. I plugged it back in, followed the reset instructions with the button on the charger, and yes - the tracker has reset itself! I unplugged it after making sure it’s at full charge. Well, don’t panic yet, let’s just reset the Alta. After it was fully charged, I unplugged it and immediately, the display turned off and was unresponsive to taps or any attempts to turn the display on. I went home to charge it, and it said the battery was half-full. My tracker suddenly shut off by itself in the middle of the day. At the 1.5 year mark, this is when it all went down. The first year of using it was fantastic and I found myself using it everyday. I loved how sleek it looked and it can track my activities, steps, and give me the time when I look at it. I bought my first Fitbit Alta in December of 2016. You make products that solve a user need and it is RELIABLE. How do you make sure your customers love your products and trust your brand? Simple. It’s another when you do it too often and you end up taking advantage of your customer base. It’s one thing when you continually innovate new products and push out better and more reliable products.

Fitbit flex low battery notifier